It’s great to be multi-skilled…be able to type your own correspondence, do your bookkeeping, answer all phone calls, prepare your PowerPoint presentations, organise your own travel, seminars, pick up and send your mail, pack orders, do your own marketing, do all the photocopying, ring your clients and prospects. However it may not leave you with [...]

It’s common knowledge that the hottest seller on the Internet today is information. Many people are aimlessly searching the ‘net’ looking for affiliate programs which provide “ready made” products. Who actually makes the biggest profit from affiliate programs? Right! The merchants themselves. You probably will get an average of 10-15% if you’re lucky.
Many affiliate programs [...]

Using Employee Opinions Effectively When Designing HR Programs
Employee opinion is one of the most powerful resources available to human resource professionals. But what are the best methods for harnessing those opinions?
Conversation – Welcoming feedback via informal conversation is the first step towards utilizing the viewpoints of employees.
Focus Groups – Focus groups take conversation to [...]

I’ve either been involved with or held a process-related role since 1994. It started in the government with TQM (Total Quality Management). Then before I left the government, I worked with ERWin and some process standard model — I’ve forgotten its official name. We had pages and pages of flows that were not easy to [...]

Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
There are other useful definitions in this field, for example, creativity can be defined as consisting of a number of ideas, a number of diverse ideas and a number of novel ideas.
There are distinct processes [...]